Covid – 19 Update
We send all UK orders on a tracked service and most orders are arriving between 1 and 3 days. However, we have been notified that there are a few delays in the postal system due to high demand. For this reason, there is a small chance your parcel may arrive slightly later than expected. While we try our hardest to track your parcel down for you right away, we will have to wait 10 days until your parcel is deemed lost (and of course we'll send you a new one).
Please always refer to the allergy advice on the label before consuming anything.
As of August 25, 2020 all of our Truffle Ingredients have been produced in a an environment where cereal, milk, eggs, and sulphites are present.
- White Truffle Clarified Butter – not suitable for dairy allergy sufferers. Note: the product is lactose free but not dairy free.
No. There are absolutely no preservatives or artificial colours in any of our products.
Absolutely. We guarantee exceptional flavours and mouthwatering combinations.
Yes all our truffle ingredients are suitable for vegetarians so you can enjoy our full range here
Yes. The White Truffle Clarified Butter is made with 100% pure butterfat, works very well with both diets.
Yes all our truffle ingredients are Kosher certified so you can enjoy our full range here
Wherever the best quality is. We do not confine ourselves to a certain provenance, quality is paramount. You can find the provenance of our main ingredients on the product pages.
All our truffles are sourced exclusively and directly from our partner growers, never middle parties. By working hand-in-hand with small producers and truffle hunters we can source exceptionally flavourful fresh truffles. We ensure these dedicated individuals and their truffle-hunting dogs are paid a fair price - they are not just suppliers but our partners and friends.
Rather than keep lots of stock, we source fresh twice a week to maintain the freshness, exceptional flavour and aroma of the truffles.
White Truffles – Marche, Italy (November – January)
Black Winter Truffles (European Season) – Teruel, Spain (December – April)
Black Winter Truffles (Southern Hemisphere Season) – Maule, Chile (June – August)
Honey Truffles – Hungary (August – November)
All the truffles used in our range of truffle ingredients are from Italy.
Our fresh truffles are wrapped individually and packed in special food grade boxes to control temperature.
Exceptional flavour is at the heart of Trubel’s ethos. Summer truffles do not meet our rigorous criteria.
AKA truffle products. Our truffle range is sourced by Michelin-star chefs who recognise their exceptional flavour and creative combinations.
You can experience the Trubel artisan truffle range in your own kitchen
Yes. Please sign-up to Trubel’s list and you’ll hear from us on dates and locations of our tastings.
18 – 36 months. Please check the individual ingredients’ pages for details.
Online Shop FAQs
Currently only UK orders are accepted through our online shop. However, please drop us a line at email@example.com and we will do our best to help.
Delivery is free for orders over £45.
If your order is under £45, a small delivery fee will be charged in line with our postage charges. Have a look at our delivery questions for more information.
Royal Mail tracked for 48hr delivery
DPD for next day delivery
When you place your order you should receive a link which will let you track your order progress
If you have a promo code you’ll be able to enter it at the checkout.
Unfortunately, we do not currently post orders on weekends. Please note our team works Mon-Fri. Cut off for processing an order for next day delivery is 12 pm, so any order after 12 pm on a Friday will be processed as a priority Monday.
Unfortunately you cannot amend your order once it has been placed. If you give us a call as soon as you can or email us at firstname.lastname@example.org, we may be able to manually change it, if it has not yet been dispatched.
Yes, only for truffle ingredients, as long as you send a little email to email@example.com, within 7 working days. However, we cannot accept returns on fresh truffle orders.
If you'd like a refund, the full truffle ingredient order amount will be refunded to you and processed to your payment card within 30 days. We are unable to cover the cost of your return postage.
Trubel’s Truffle Supper Clubs FAQs
Truffle supper clubs are exclusive dining events run by Trubel at different fine dining restaurants across London as well as private residences. All items on the menu prepared with Trubel’s truffles and truffle ingredients.
Celebrity chefs as well as very talented home cooks
Unfortunately we are unable to disclose details of our super clubs publicly as these are exclusive to our VIP member. Please sign-up to Trubel’s list to learn more