Delivery & Returns
Delivery is free for orders over £30.
If your order is under £30, a delivery fee of £3.80 will be charged in line with our postage charges.
Trubel Truffle Ingredients & Bundles: orders are dispatched by courier for delivery usually within 1-3 working days.
Fresh Truffle: rather than keep lots of stock, we source fresh every week so delivery can take up to 5 working days.
Please note our team works Mon-Fri. Cut off for processing an order for next day delivery is 12pm, so any order received after 12pm on a Friday will be processed as a priority Monday.
Note: No orders are processed during Bank Holidays so any order received after 12pm on the day before the holidays start will be processed the next working day.
All our orders are dispatched via Royal Mail 48 Hour Tracked Delivery
Unfortunately, not. However, if you spot a mistake, drop an email as quickly as possible to email@example.com and we will see if there's anything we can do.
If you'd like a refund, the full order amount will be refunded to you and processed to your payment card within 30 days. However, we cannot cover the cost of your return postage
For truffle ingredients and bundles returns please email firstname.lastname@example.org within 7 working days and please let us know your order number, product description, reason for return, and whether you'd like a replacement or refund.
All orders must be sent back unopened, in the same condition as they were supplied, and they must be received within 14 days from the date that you received your order.
If you'd like a refund, the full order amount will be refunded to you and processed to your payment card within 30 days. However, we cannot cover the cost of your return postage.
Unfortunately, we are unable to accept returns for fresh truffle orders.
If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact email@example.com within 7 days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Trubel.