FREE UK MAINLAND SHIPPING ON ALL ORDERS OVER £30

Delivery & Returns

How much is delivery?

Delivery is free for orders over £30.

If your order is under £30, a delivery fee of £3.80 will be charged in line with our postage charges.

How long will my Trubel order take to arrive?

Trubel Truffle Ingredients & Bundles: orders are dispatched by courier for delivery usually within 1-3 working days.

Fresh Truffle: rather than keep lots of stock, we source fresh every week so delivery can take up to 5 working days.

Please note our team works Mon-Fri. Cut off for processing an order for next day delivery is 12pm, so any order received after 12pm on a Friday will be processed as a priority Monday. 

Note: No orders are processed during Bank Holidays so any order received after 12pm on the day before the holidays start will be processed the next working day.

Who will deliver my order?

All our orders are dispatched via Royal Mail 48 Hour Tracked Delivery 

Can I change delivery details after confirming my order?

Unfortunately, not. However, if you spot a mistake, drop an email as quickly as possible to info@trubel.co.uk and we will see if there's anything we can do.

Can I get a refund for my returned order?

If you'd like a refund, the full order amount will be refunded to you and processed to your payment card within 30 days. However, we cannot cover the cost of your return postage

How do I return an item?

For truffle ingredients and bundles returns please email info@trubel.co.uk within 7 working days and please let us know your order number, product description, reason for return, and whether you'd like a replacement or refund.

All orders must be sent back unopened, in the same condition as they were supplied, and they must be received within 14 days from the date that you received your order.

If you'd like a refund, the full order amount will be refunded to you and processed to your payment card within 30 days. However, we cannot cover the cost of your return postage.

Unfortunately, we are unable to accept returns for fresh truffle orders. 

Need help?

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact info@trubel.co.uk within 7 days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Trubel.

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